Do not use this business. I used them to get my white gold wedding band resized and they made a mess of it completely. They put a different colour metal into the ring and now there's an obvious band of metal in my ring. When I took it back, they said that's normal and covered it in rhodium plating which covered the wrong metal for 3 weeks before wearing off. STEER CLEAR!
I went to a number of jewellers in Bexleyheath because I wanted something especially sentimental to me. Went to Bradley's who were able to provide me with what I required staff were friendly enough price I paid was probably average for what I required happy with my purchase.
Took an £800 gold chain with a broken clasp on it for repair.... £49 to repair it and lasted a total of 3 weeks. Luckily I felt it fall off (otherwise I'd be £800 down)....Took it back and was met with a level of disinterest which I found extremely disheartening and far from what anyone could describe as customer service. 2nd attempt at repair.... picked that up and again.... different person behind the counter, same level of disinterest and same customer service.... 'oh well must have been a defective part, but we repaired it for free'.... err no you didn't, it cost me £49 for a sub standard and unprofessional service... not a word of apology. Basically avoid this place if you have any items of value. When others in the Broadway are trying their best to get people to shop up there, it is stunning that there are businesses who think this level of service is acceptable. So.... I recieved a reply, apparently criticising the customer for coming back after 2 and a half months with no receipt. I knew I had no receipt, but I did retain the text message that you sent me with the receipt number on it as proof that you took the chain and attempted a 'repair'.... I also have the credit card bill showing a £49 payment to yourselves. As far as the veiled accusation that I returned after 2 and a half months, the tall white haired ex policeman in your shop who I was chatting to knew full well that I was going to be in france until August, so I would suggest that you at least attempt to get your facts correct before trying to deflect your poor attempt at repair on to the customer. I will of course call you to try and express what customer service should look like and more importantly what it should feel like..... which seems a little strange as you have my number as you text me twice to tell me the order was ready to collect.... so I can only assume that your reply to the review was purely to give the impression that you as a business were responding, when the reality is that you haven't and are only trying to save face online.
